Jawned Hair | Shipping & Returns

Production estimates: standard hair ~3 days · custom color ~4–5 days · estimated shipping after production ~3 days

Jawned Hair Shipping and Returns banner featuring the approved Jawned Hair portrait and branding

Please review these policies before placing your order. Shipping and production dates are estimates; availability and destination can affect fulfillment.

ORDER PROCESSING

Standard hair orders: approximately 3 days of production. Custom-color orders: approximately 4–5 days of production.

These are supplier estimates, not guaranteed processing dates.

SHIPPING & DELIVERY

After production, shipping is estimated at approximately 3 additional days. Your destination and the carrier may affect arrival times.

Hair and clothing may arrive separately. Hair may ship in neutral packaging. Shipping charges appear at checkout.

TRACKING YOUR ORDER

Once your hair ships and tracking is available, we'll send a shipping confirmation to the email used at checkout. Carrier tracking can take time to update.

ORDER MODIFICATIONS & CANCELLATIONS

Need to change your order? Contact us as soon as possible with your order number.

Changes or cancellations might not be possible after production begins, subject to applicable consumer rights.

RETURNS & EXCHANGES

Hair is generally final sale for changes of mind or customer-selected incorrect lengths, colors, or textures, where permitted by law.

This doesn't remove rights related to defective, damaged, incorrect, or undelivered products.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Contact us promptly, ideally within 7 calendar days of delivery, with your order number, clear photographs, and a description of the issue.

Please leave hair uninstalled and unaltered while we review it when possible. This suggested reporting period doesn't restrict statutory rights.

LOST OR DELAYED PACKAGES

If tracking stalls, a package appears lost, or delivery is significantly delayed, contact us so we can investigate.

If shipment is delayed beyond the applicable promised timeframe, we'll explain cancellation and refund options as required by law.

CUSTOMER SUPPORT

Questions about your order or our policies? Reach us through the Contact Us page on The Jawned Collection website.

Include your order number and any helpful photographs or details.

NEED HELP WITH YOUR ORDER?

These Jawned Hair terms apply to hair purchases and may differ from The Jawned Collection apparel terms. Nothing on this page limits rights that cannot be excluded under applicable law.